AV support and maintenance
AV support and maintenance contracts for UK meeting rooms, boardrooms, signage estates and venues: a 24/7 remote helpdesk, on-site attendance to an agreed SLA, preventative maintenance visits and remote monitoring, for systems we installed and for estates we did not.
Support typically costs 8 to 15 per cent of the installed AV value a year, or roughly £150 to £600 per room per year depending on the SLA. See the full AV support cost breakdown or jump to the SLA table.
Reliability Through Proactive Support
A dedicated service desk operating to best-practice standards, ready to handle support requests by phone, email or remote access.
Break/fix support, warranty-handling and tailored Service Level Agreements (SLAs) designed to match your operational requirements.
What we provide
•A dedicated service desk operating to best-practice (ITIL-aligned) standards, ready to handle support requests by phone, email or remote access.
•Break/fix support, warranty-handling and tailored Service Level Agreements (SLAs) designed to match your operational requirements.
•Preventative maintenance visits and system health-checks to identify issues before they escalate and to keep your equipment in peak condition.
•Comprehensive documentation, fault-tracking and reporting for full visibility of system status and maintenance history.
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AV support SLAs: response and fix times by service level
Every contract is scoped to business impact rather than sold as a bundle. These are the three service levels most UK clients choose from; the helpdesk, monitoring and preventative maintenance lines below are included at every level.
| Service level | Remote response | On-site attendance | Cover hours | Typical fit |
|---|---|---|---|---|
| Standard | 4 hours | Next business day | Business hours helpdesk, 24/7 monitoring | Offices with a handful of meeting rooms and signage screens |
| Enhanced | 1 hour | Next business day, spares held | 24/7 helpdesk and monitoring | Multi-room estates, Teams Rooms fleets, client-facing boardrooms |
| Critical | 1 hour, 24/7 | 4 hours on critical faults | 24/7 helpdesk, monitoring and on-site | Trading floors, control rooms, venues with event-day cover, Martyn's Law communication systems |
- Remote helpdesk by phone, email and remote access, with every ticket logged and tracked to resolution.
- Remote monitoring that flags device, network and licence faults before users report them.
- Preventative maintenance visits: firmware, calibration, cable checks and a written report.
- Parts and labour, warranty handling and loan equipment, agreed line by line at onboarding.
Pricing follows the SLA: Standard cover sits at the lower end of the 8 to 15 per cent band, Critical at the upper end. Read what a realistic AV uptime SLA looks like and reactive versus preventative AV maintenance.
Meeting room AV support
Meeting rooms generate most AV support tickets, and most of them are software, licence or configuration faults that a remote engineer clears in minutes. Our managed service for Microsoft Teams Rooms, Zoom Rooms and meeting room and boardroom AV covers device health monitoring through Teams Rooms Pro Management or the Zoom device dashboard, firmware and certificate renewals, licence administration, room-standard documentation and a quarterly review of utilisation and fault trends.
Common faults and how long they take to clear are set out in our guides to the most common meeting room AV faults and why Teams Rooms keep failing. Estates installed by another integrator can be taken on after a room-by-room audit.
OUR PROCESS
Onboarding & Review
We begin by assessing your current AV estate: installed systems, usage patterns, risk areas and future plans. Based on this, we agree a support structure (SLA, monitoring, maintenance schedule) that fits your budget and operational priorities.
Service Desk & Incident Management
Our service desk handles all incoming support requests, logs and tracks every issue through to resolution, and prioritises based on agreed SLA criteria. Remote diagnostics and resolution are used wherever possible to speed up recovery.
Preventative Maintenance & Health Checks
Regular site visits, tailored in frequency and scope to your needs, allow us to inspect systems, test performance, check housekeeping, and apply manufacturer-recommended updates or corrections. A post-visit report keeps you informed of any findings and recommended actions.
Continuous Improvement & Review
We believe support is not just about reacting to faults but evolving your system's performance. On a periodic basis, we review system usage, review service metrics, discuss upgrade or refresh opportunities, and ensure the support framework remains aligned with your evolving needs.
Why choose Strive AV
With deep experience in supporting AV systems across corporate, education, healthcare and hospitality sectors, Strive AV brings technical depth, operational discipline and a proactive service mindset.
We don't just fix problems. We protect your investment, extend system life and help you maintain reliable, user-friendly AV environments.
Trusted AV Partner to Leading Organisations
AV Support FAQs
Q.How much does AV support and maintenance cost?
AV support typically costs 8 to 15 per cent of the installed AV value per year, or roughly £150 to £600 per room per year. The response-time SLA, whether cover is remote or on-site, and whether proactive monitoring is included are the main drivers. A 10-room estate on a mid tier commonly runs £2,000 to £6,000 a year. See the full cost breakdown.
Q.How do we switch AV support provider?
You can switch at your contract break or renewal, and we take on estates we did not install. We audit and document the rooms, build an asset register, take over monitoring and the helpdesk, and agree a clear SLA. The one thing to protect is a clean handover of admin access, config backups and passwords from the outgoing provider. How switching works, step by step.
Q.Do you support AV systems you didn't install?
Yes. Taking over a third-party-installed estate is routine work. We survey the rooms, standardise the documentation and start proactive monitoring, then manage the estate through its lifecycle regardless of who carried out the original install.
Q.What does an AV support contract cover?
A good contract covers a 24/7 remote helpdesk, on-site attendance to an agreed SLA, parts and labour, firmware and licence management, proactive monitoring and periodic health checks. We confirm each of these line by line so there are no surprises when something fails.
Q.What SLA response times do you offer?
We scope the SLA to the business impact, from next-business-day response up to a guaranteed 4-hour on-site attendance on critical faults, with the 24/7 remote helpdesk resolving most software and configuration issues without a site visit at all.
Q.How does remote monitoring work?
Our monitoring watches the AV and network estate and flags faults before users report them, so most issues are caught and often resolved centrally. When an on-site visit is needed, the engineer arrives already knowing what has failed, which cuts downtime.
Start your project
Speak to our design team today to discuss your next AV project. We'll guide you through every step - from consultation to completion.
